How Long Do They Last?
Our cookies have a 3 month shelf life and we guarantee a minimum of 1 month from the date of dispatch as long as the cookies are stored in an air tight container; but who doesn’t want to scoff cookies as soon as they get them?! We doubt they’ll still be around in 3 months!
What are the delivery options?
Delicious Profanities is closed on weekends and bank holidays. Any orders placed Friday pm and over the weekend will be processed on Monday. We offer 2 shipping methods for our biscuits:
- Standard £3.50– Royal Mail Tracked 48. We estimate 2-3 working days for delivery once dispatched, but in some cases, depending on the area, parcels may take longer to deliver. The delivery timings are not guaranteed and we cannot be held liable for delays in delivery, lost or damaged parcels.
- Express £5.50 – Royal Mail Tracked 24. We estimate 1-2 working days for delivery once dispatched.
FREE shipping applies to orders over £30 but cannot be used in conjunction with other discount codes. If going to more than one address, separate orders will need to be made.
All cookies can be posted anywhere in the UK.
Returns & Refunds
We reserve the right to cancel any order without reason at any time and issue you with a full refund.
Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in its original packaging within 7 days of receipt of the goods.
If your product arrives broken, please send an image along with your order number to contact@deliciousprofanities.com. A replacement of the broken biscuit can then be organised however you MUST include an image.
Where do you post?
We can post our cookies anywhere in the United Kingdom, including Northern Ireland and all the islands.
Do you ship internationally?
There are restrictions on sending food abroad so unfortunately this is not an option at the moment.
When will my cookies arrive?
We send via Royal Mail Tracked service. You can choose 24 or 48 hour service.
Royal Mail Tracked 24 which usually takes between 1-3 working days. If your cookies haven’t arrived after 3 working days, please get in touch.
Royal Mail Tracked 48 usually takes between 3-5 working days. If your cookies haven’t arrived after 5 working days, please get in touch.
During holiday periods delivery may take longer.
A Royal Mail tracking link will be emailed on the day of dispatch so you can track the journey of your parcel. Royal Mail typically shows you a 2 hour delivery slot on the morning of delivery.
Are your gift boxes letter box friendly?
Although the gift boxes may fit through some letterboxes, they do not fit through all. The postman or courier may prefer to hand deliver the gift box.
How are the biscuits packaged?
Cookies will be packaged in a lovely black gift box, sealed in a clear cellophane bag, a cushion pad will be placed on top for transport. The biscuit box is then packed into a strong outer packaging box made to fit the cookie box to ensure minimal movement for posting. Any gift message will be hand written on a small card and will be placed on top. No invoice or price is included in any of our parcels. All billing is done via email.
